FAQs

Have a question? You're in the right place. Browse the sections below, and if you can't find what you need, just email us at plushiepatch.shop@gmail.com — a real human (hi!) answers every message, usually within 24 hours. 🧸

Last updated: August 2026

🚚 Shipping & Delivery

Do you ship worldwide, and is it free?
Yes! We offer free tracked shipping worldwide to over 100 countries — no minimum order, no surprise fees. Every order comes with a tracking link so you can follow your new friend all the way home.

How long will my order take?
We carefully pack and dispatch orders within 1–3 business days. After that, most parcels arrive within about 2 weeks, depending on your country. The estimated arrival window for your location is shown right on each product page and at checkout.

Where do you ship from?
Our magical toys ship directly from our partner warehouse, which keeps prices friendly and fair. It also means delivery takes a little longer than a giant retailer — but every order is fully tracked from our patch to your door.

How do I track my order?
The moment your order ships, we email you a tracking link. You can also pop your tracking number into our Track Order page any time for a live update.

Do you ship to P.O. boxes?
Yes! Just make sure your complete, correct address is entered at checkout to avoid delivery delays.

Will I pay customs or import fees?
For most countries, no. A small number of regions may charge a local import fee set by their own customs authority — where that applies, it's the customer's responsibility. We never add hidden fees on our end.

↩️ Returns & Refunds

What is your return policy?
We have a 30-day return policy — you have 30 days after your item arrives to request a return. To be eligible, the item must be unused, in its original packaging, with proof of purchase. Just email us to get started.

My item arrived damaged — what do I do?
We're so sorry! Please check your order on arrival and email us right away at plushiepatch.shop@gmail.com with photos or a short video. If it's damaged, defective, or the wrong item, we'll make it right with a replacement or refund.

How long do refunds take?
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days (your bank may take a little longer to post it).

What's not eligible for a refund?
To keep things fair: orders with an incorrect address entered at checkout, change-of-mind after receiving the item, and custom or used items (unless they arrive damaged).

🧸 Our Plushies & Toys

What are your plushies made of?
Our plushies are made from ultra-soft, kid-safe plush fabric with gentle PP cotton filling — designed to be hugged hard and loved for years. The specific materials for each item are listed in the Details section on its product page.

How do the breathing plushies work?
Our breathing buddies gently rise and fall like a calm, sleepy breath — many with a soft glow and lullaby modes. They're USB rechargeable and double as a night light, perfect for soothing little ones (and anxious big ones) to sleep.

How do I care for my plushie?
A gentle surface wash and air dry keeps your friend fluffy and fresh. For breathing plushies and night lights, spot-clean only and keep the electronics dry. Full care notes are on each product page.

Can I get this in other colors or sizes?
If a product comes in other colors or sizes, you'll see the options on its product page. Don't see what you're after? Email us and we'll do our best to help.

💳 Payment & Security

What payment methods do you accept?
We accept all major cards (Visa, Mastercard, American Express, Discover, Diners Club), plus Shop Pay, Apple Pay, Google Pay, iDEAL, and Bancontact — whatever's easiest for you.

Is my payment information secure?
Absolutely. Checkout is powered by Shopify's secure, encrypted, PCI-compliant system — the same technology trusted by millions of stores worldwide. We never see or store your card details.

What currency are prices in?
Prices display in your local currency where supported, and you can switch your country/region at the bottom of any page. You'll always see the final total before you pay.

💬 Contact & About Us

How can I contact customer service?
Email us any time at plushiepatch.shop@gmail.com — we're a small, friendly team and usually reply within 24 hours.

Do you have a physical store?
We're an online-only shop, which helps us keep prices friendly and ship cuddly friends to families all over the world. 💖

How can I share feedback or a photo of my plushie?
We'd love that! Email us, or tag us on Instagram @plushiepatch.shop — happy photos genuinely make our whole day.